Business updates engaging crews in remote Western Australia.

Managers in Western Australia (WA) travel tremendous distances to keep crews informed on business performance and answer any questions face to face. WA Port Manager Richard Cook doesn’t mind going the extra mile. He and WA General Manager Luke Bettesworth presented a business update to crews in the port of Geraldton, 400km north of the state capital, Perth, in December and was scheduled to call again for another just after deadline for this edition.

Port activity, business performance and maintenance and repair costs were among the benchmarks covered in a brief presentation at a hotel near the port. “It’s fantastic seeing the crews getting involved with the business update presentations,” Cook said of the December meeting. “We have an open forum where all questions are answered and we will certainly be continuing with the business updates.”


Long-serving Geraldton Master Ron Dunstan says these meetings are much appreciated by the crews. “It’s a new era with management,” he says. “They are being upfront and sharing information with crews on the Geraldton business.” Fellow Geraldton Master Dave Kingdon says the face-to-face communication goes a long way to shrinking the distance between the port and Svitzer’s Western Australian base near Perth. “Transparency between the office and tug crews is vitally important,” he said. “It makes you feel as though you’re part of a team.”

Albany, a 400km south-east of Perth, was the next stop for Cook, Bettesworth and other managers in February. The business updates in the port, which exports woodchips and grain and imports fertilisers and petrol, are “brilliant”, according to Albany Master Ian Tarbotton. “They keep us up to date on how we’re going,” he said after the meeting at Albany’s Flying Angel Club. “It feels like we’re more involved with the business and we would all like to see this continue.”

Close article