Truly understanding the needs of the prospective customer played a key part in becoming MSC’s exclusive towage provider in the port of Sines, Portugal. At the same time, using existing tonnage makes it a profitable operation.

When shipping giant MSC wanted to replace the port’s existing towage provider in Sines, Portugal, they invited SVITZER for talks about their requirements in regard to towing services. Our ability to demonstrate not only superior craftsmanship and good working relationships with the authorities but also our willingness to understand MSC’s needs and commit the resources necessary to deliver what they
wanted secured the contract. For MSC our reliability now translates into faster port turnaround and thereby reduced fuel consumption.

To add further cause for celebration to this success story, SVITZER were able to assign the necessary vessels to Sines from other operations in Europe and the Middle East. Careful optimisation of existing operations in these regions made this reallocation possible, thus giving the Sines operation a good opportunity of becoming a profitable one. All in all, this has been a great example of how to drive value in existing operations and win profitable new contracts – while delivering great value to the customer.

The vessels for the Sines operation are SVITZER MADEIRA (formerly SVITZER MEDEMBLIK) and SVITZER SETUBAL (formerly SVITZER LARS). The port of Sines lies six hours’ steaming south of Lisbon and offers challenging weather conditions with swells up to 10 metres, so the fact that the new crews were ready for the job after only two month’s training with great help from British, Dutch and Swedish crews, only underlines what a great team effort this has been, both on land and at sea.

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